What should I do if I hear the error message “unable to connect to account” when connecting CuboAi Plus?

For privacy reasons, each camera can only be bound to one account.

If you hear the voice prompt "Account binding not completed, please check the error message on your phone" in the settings, parents should check the following three possible scenarios:

1. Has another account been bound before
   If parents have previously used another account to bind the camera, please use the main account (the account used to bind the camera for the first time) to scan and connect

2. Has the camera been previously bound by another user / Is the camera purchased second-hand

• If the camera was previously bound by another user or if it was purchased second-hand, parents should assist in confirming with the previous user/second-hand seller if the camera has been unbound (Unbinding method: CuboAi App Settings → Select the camera on the top tab → Click on Other Settings → Unbind Camera)
• After unbinding the camera, please refer to the reset video

🐦Reminder: All data will be cleared after unbinding.

3. Has the account been deleted before

• If parents have deleted the account before, please assist in registering again with the original account and reset the camera before binding. Please refer to this article
• If you still cannot bind, please register a new account with a different email and try binding again
  
  

If you have any further questions, please contact us through the following channels:

• In-App: Settings → Chat With Us
• Facebook Messenger: m.me/cubobabymonitor
• Email: support@cuboai.com