What should I do if I hear the error message “unable to connect to account” when connecting CuboAi?

For privacy reasons, a camera can only be bound to one account.

If you hear "Account not yet bound, please check the error message on your phone" in the settings, parents should check the following three possible scenarios:

1. Has another account been bound before? If parents have previously used another account to bind the camera, please use the main account (the account used to bind the camera for the first time) to scan and connect.

2. Has the camera been bound by a previous user or is it a second-hand purchase?

• If there was a previous user or it was a second-hand purchase, parents should assist in confirming with the previous user/second-hand seller if the camera has been unbound (Unbinding method: CuboAi App Settings → Select the camera on the top tab → Click Other Settings → Unbind Camera)
• Reset the unbound camera, please refer to this guide

🐦Reminder: Unbinding will clear all data.

3. Has an account been deleted?

• If parents have deleted an account, please assist in registering again with the original account and resetting the camera before binding. Please refer to this guide
• If still unable to bind, please register a new account with a different email and try binding again.
  
  

If you have any further questions, please contact us through the following channels:

• In-App: Settings → Chat With Us
• Facebook Messenger: m.me/cubobabymonitor
• Email: support@cuboai.com