As long as the original camera is reset and successfully re-paired without changing the account, you can continue to enjoy existing CuboAi Care service. However, if the camera is paired with a new account, the remaining CuboAi Care service will be automatically transferred to the new account.
Please refer to following articles
CuboAi,the status light is located around the side button：How do I reset CuboAi?
CuboAi Plus, the status light is located around the back button：How do I reset CuboAi Plus?
CuboAi Monitor3, the status light bar is located below the back button：How do I reset CuboAi Monitor 3?
*After resetting, the playback and notification wall video recordings will be deleted, and AI settings will be restored to default values.
🐦 CuboAi Reminder:
1. If you pair the device using a different account, data such as the Moments Wall and sleep analysis reports will not be transferred to the new account.
2. If you pair the device using the same account, you must successfully reset the original device in order to resume previous Moments Walland sleep analysis reports.
If you have any further questions, please contact us through the following channels:
- In-App: Settings → Chat With Us
- Facebook Messenger: m.me/cubobabymonitor
- Email: support@cuboai.com
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