If you are unable to register for an account during setup, please check if the phone is connected to the internet and the following information is in the format required:
- Use the correct email format when registering
- Password must meet the format requirements, at least 8 characters and up to 15 characters
If App shows that the account has already been registered, it may be due to a previous registration. In this case, you can go back to the previous page and select [Sign in] to access the account.
To make more convenient for parents, our team has added a direct registration method through the mobile system.
- For iOS, the options are Apple ID and Email.
- For Android, the options are Google and Email.
You can choose their preferred registration method based on their usage habits. For more detailed instructions, please refer to this article：How to pair and connect with CuboAi Monitor 3 ?
If you are still having trouble signing into your account, please contact Customer Support with a screenshot of the error message for assistance.
Please contact us through the following channels:
- In-App: Settings → Chat With Us
- Facebook Messenger: m.me/cubobabymonitor
- Email: support@cuboai.com
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