2021.06.09-2021.06.11 Announcement

Update

[2021.06.11 12:00am (EST)]

🐣 Issues with Cubo Ai iOS app version 1.6.4 are resolved with the latest update, version 1.6.5. Please update your Cubo Ai app to avoid continued live-stream freezing.

[2021.06.10 4:30am (EST)]

Cubo Ai engineers have tested the newest app update to ensure its integrity. The new app version [1.6.5] has been submitted for approval today (Apple App Store). Our team is keeping a close eye on the app’s approval status and will update parents as soon as it is available to release.

[2021.06.09 7am (EST)]

Our team is working on pushing out a new app update to resolve this. If you experience app freezing, please quit and relaunch your Cubo Ai App & turn off the "Background audio" option (Cubo Ai App Settings > tap your connected camera on top > Camera Settings > toggle off the option: Background audio). Thank you so much for the patience and support! We will keep all parents posted on the progress of the new app. 

🚨 Cubo Ai: Live Stream Freeze Detected

Dear Cubo Ai Parents, 

Today, our Tech Team detected an issue with the new Cubo Ai App [version 1.6.4] which causes the app to freeze after updating to the latest version of iOS. 

What Happened?

[2021.06.09]

If you recently updated to the new Cubo Ai iOS app, your app’s stability may be affected, resulting in possible freezing to your Cubo Ai’s app live streaming function.

Cubo Ai engineers have found a solution to this issue, however to maintain app integrity, rigorous testing is required before we submit the new app version to Apple’s App store for review (estimated duration: 1 day) and release the update. 

How We're Taking Action:

As this issue does not occur on every iPhone device, Cubo Ai Engineers are closely examining the situation to prevent similar issues from happening again in the future.

Though our A.I. functions and notifications remain unaffected, users may experience the following:

• Live Stream Freeze

While our team works on pushing out a new update, if you experience any freezing, please quit and relaunch your Cubo Ai App.

Our sincerest apologies for the inconvenience this has caused you and your family. We completely understand how frustrating this must be when you’re unable to stay connected with your little one.

We endeavour to keep all our parents updated on our progress, and aim to provide the next update within the next 16 hours. 

Our Commitment to Our Parents:

Thank you so much for your patience and continued support! Our Customer Care Team is here to provide support to parents during this time. Please note, we are experiencing a high volume of inquiries at the moment, but will make sure to get back to everyone as soon as we can.

If you have any questions or require further assistance, you can reach out to our team via:

- Cubo Ai App: (Settings > Chat with Us)
- FB Messenger:  https://m.me/cubobabymonitor

To help our team provide faster assistance to all our parents, please stay connected on one channel.