[2022.12.16 2am (EST)]
Issues with CuboAi Android app crash is resolved with the latest update. Please update your CuboAi app to 2.1.2.
[2022.12.15 5am (EST)]
New CuboAi App testing underway, stay tuned for the new update! If you experience app crash, please go to the phone Settings > CuboAi App > “Clear Data/Storage” > then reinstall the App to fix this issue.
🚨Android App Crash Issue
Dear CuboAi Parents,
Our tech team discovered yesterday that due to the update of the Android version of the CuboAi App (version 2.1.1), some parents are experiencing some app crash issues when using the CuboAi app.
What Happened?.
2022.12.14
After updating to the latest app version (2.1.1), some features (such as viewing the livefeed in full screen, or viewing the sleep reports) will cause the app to crash.
How We're Taking Action:
Our team is working hard to fix this issue as soon as possible and will release a new version to resolve this problem. After a thorough test of the new version of the app, it will be submitted to Google Play for review and be released to our users (the general review time takes approx. 1-2 days).
This issue does not occur on all Android devices, and our engineers are continuing to investigate the matter further to prevent the same incident from happening again.
Our sincere apologies for the inconvenience caused to all affected parents. In order to keep all our CuboAi parents informed on the latest progress, we will be updating the latest developments within the next 8-12 hours.
Our Commitment to Our Parents:
Thank you to all our CuboAi parents for your patience and support while we resolve this issue. During this time, our customer support team will do our best to provide assistance.
We are experiencing a high volume of inquiries at the moment, but we will make sure to get back to everyone as soon as we can.
If you have any inquiries or concerns, please get in touch us. You can contact customer service through one of the following ways:
In-App: Settings -> Help Center -> Chat with Us
Facebook Messenger:m.me/cubobabymonitor
Email:support@cuboai.com
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