Dear CuboAi Users,
To provide a more stable and high-quality service experience, we will be performing a scheduled system upgrade on 2026, July 21 (Tue) from 6:00 to 9:00 (UTC).
🟢 Features that will [REMAIN AVAILABLE] during the upgrade:
Live Feed
Two-Way Audio
Temperature & Humidity Display
⚠️ Features and services that will be [TEMPORARILY SUSPENDED] during the upgrade:
Account Services: Log in/out, account registration, password resets, and Two-Factor Authentication (2FA).
Pairing & Setup: Pairing or unpairing Baby Monitors and Sleep Sensor Pads.
Moments Wall: Viewing saved video clips.
Playback: Playing back past video footage.
Notification Wall: Viewing saved alert videos.
Sleep Reports: Daytime and nighttime sleep analysis reports.
Family Sharing: Inviting new members and using Co-Family Admin features.
AI Detection & Smart Features: Covered Face/Rollover Alert, Cry/Cough Detection, Breathing Motion Detection, Dangerous Zone Detection, and Lullaby schedules.
CuboAi Care: Purchasing, upgrading, or subscribing to Premium/Ultimate plans.
Smart Home Integration: Connections with Google Home and Amazon Alexa.
🚨 Please Note: While you can still check in on your little one via the Live Feed, please be aware that all AI safety alerts and advanced monitoring features will be temporarily paused. We kindly recommend arranging for direct monitoring of your children during this maintenance window.
All services will resume automatically once the upgrade is complete. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and support!
Best regards,
The CuboAi Team
If you have any further questions, please contact us through the following channels:
- In-App: Settings → General → Chat With Us
- Facebook Messenger: m.me/cubobabymonitor
- Email: support@cuboai.com
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