Firmware updates are released regularly to improve product functions and fix bugs. When there's an update available, you will receive a push notification on the Notifications Tab. To manually update your CuboAi/CuboAi Plus' firmware, please navigate to your CuboAi App Settings > Tap the Camera to Update > Camera Settings > Firmware Version > Tap the
*If you do not see the latest firmware version or the
Update button, please help power cycle CuboAi/CuboAi Plus by unplugging and plugging it back in and allow 5-10 minutes for the
Update button to show up.
To ensure the best CuboAi/CuboAi Plus experience, we recommend updating your camera's firmware as soon as possible after receiving the update notification or by the date specified in the App. An automatic update will take place if the firmware is not updated by the date specified in the App. A reminder notification will be sent 24 hours prior to the automatic update. After that, the firmware update will take place when Baby is not detected in the crib and when no one is logged in to view the live stream.
CuboAi Reminder: If you have multiple cameras, please make sure to go through the manual update process for all the cameras.
- When firmware update is in progress, CuboAi will flash aqua blue / CuboAi Plus will go through a silent update and flash blinking white/green light while reconnecting to the Wi-Fi when the status light is on. You will see "CuboAi is updating" in the live feed. CuboAi/CuboAi Plus will reboot after the update, please wait for the Status Light to turn back into "yellow" or "blue" on CuboAi and "green" or "blue" on CuboAi Plusor for the live feed to go back in the App for both CuboAi & CuboAi Plus.
- Please do not unplug the camera when a firmware update is in progress. If for any reason CuboAi/CuboAi Plus is disconnected from the power source during the update, it will automatically resume the update once it has been connected to power again. Please contact our Support Team if you need further assistance.
🐤 See Firmware Release Changelog for details on each update.
Customer Support Contact Information:
In-App: Settings -> Help Center -> Chat with Us
Facebook Messenger: m.me/cubobabymonitor
Article is closed for comments.