Warranty, Exchange, Repair & Return

Guarantee & Warranty

• All physical CuboAi products purchased from our official website or authorized channels (Brand: CuboAi) come with a 45-Day Satisfaction Guarantee and a limited Warranty for the following product(s) starting from the date of delivery.
  • Electronic products: 45-Day Satisfaction Guarantee for return and refund from the date of delivery, and a 1-Year Limited Warranty for any manufactured product or device or components of such a product or device powered by its electronic circuit or battery to operate.
  • Accessories: customers purchases separately from Cuboai's official website or the authorized channels. The accessories are covered by 45-Day Satisfaction Guarantee for return and refund from the date of delivery. 
  • Other consumable products are not covered under the Warranty policies
• If you'd like to double-check the Satisfaction Guarantee & Warranty status for your CuboAi products, please contact our Customer Support team, and provide us with your Order ID & your CuboAi/CuboAi Plus' Serial Number for reference.

Note: Our warranty policy gives you specific legal rights, and you may also have other rights which vary from state to state and country to country. For example, in compliance with EU law, CuboAi electronic device(s) comes with a 2-Year Warranty for EU customers.

Starting from August 1, 2022 for purchases made in the United States, Australia and Canada, and March 31, 2023 for purchases made in the United Kingdom, Germany and France - all software/firmware updates, technical support and paid maintenance services outside of the warranty period will no longer be provided for the CuboAi Smart Baby Monitor (Gen 1). 

Additionally, due to the cessation in the production of CuboAi Smart Baby Monitor (Gen 1) related products, all CuboAi Smart Baby Monitor (Gen 1) accessories will no longer be available for purchase after these dates.

For more information on the Warranty, please click here.

Exchange

• Under normal use, your electronic device(s) should be free of defects in material and workmanship within the 1-Year Warranty period. If you do encounter any issues with your electronic device, please contact the Customer Support Team first. We will help determine the potential cause, provide further assistance, and replace the defective item without additional charge if a replacement has been deemed necessary to resolve the issue.

Note: The replacement/repair service is currently limited to the United States, Canada, Australia, Taiwan, Hong Kong, Macau, Japan, Singapore, United Kingdom, Germany, France, Italy and Spain.

If you are located outside of these service areas, the replacement/repair service will only be provided if a shipping address to one of these locations is given for the replacement delivery.

Repair

• If the CuboAi electronic device(s)  sustained any man-made damage; such as the use of non-original accessories or unsuitable parts, self-disassembly, structural damage, water damage, if it was accidentally broken, or it has surpassed the Warranty period, we can provide paid repair services. Please contact our Customer Support Team to request further assistance,
• Our repair service doesn’t apply to accessories, , please re-purchase the required accessories from our official website or contact our Customer Support Team for further assistance if you encounter any trouble in purchasing accessories

  Repair Fee: 

• There will be an Inspection fee for claiming a repair service and a fee for the parts used in the repair. The price of the replaced parts will vary depending on what is required for each individual case.

          Inspection Process: 

• The user needs to send the defective product to the designated location at their own cost after contacting our Customer Support and submitting a Repair Request form. We will complete the repair process in our  Repair Center in Taiwan.
• Upon receiving the repair quote, the user must decide whether or not to proceed with the repair. If the user decides not to proceed with the repair, then the Inspection Fee must still be paid and we will arrange for the original item to be sent back to the user.

CuboAi Reminders: 

1. The total repair process may take up to 45 days (not incl. shipping time) in order to identify the root causes and repair the item completely. 
2. All repaired items  returned from CuboAi Repair Center in Taiwan are entitled to 90 Day Warranty from the date of receipt. (This excludes any man-made damage such as product dismantling or modification, water damage, dropping/breaking the product, etc. If any malfunctions occur within 90 days, we will provide a free repair service and replacement of the damaged part(s).)
3. The repair service only applies to the CuboAi electronic device(s)  and we might advise the user(s) to replace certain accessories in order to complete the repair process. If you purchase additional accessories from our official website, those accessories cannot be claimed for this repair service. 

Returns

• Users have 45 calendar days from the date of delivery to return the purchased item(s) and request a full refund. 
• Customers have to contact our Customer Support team and provide your Order ID, reason(s) for return All the return requests must be handled through our Customer Support team in order to complete the refund.
• For orders placed on Amazon, please contact your Amazon Regional Customer Support or the Amazon site from which you purchased the CuboAi baby monitor.
• When returning the product, please restore the product to its original condition and maintain its integrity (including the outer box, accessories, etc.). If you need to return your CuboAi baby monitor, please backup the data and unpair your account through the App. Please contact our Customer Support team for further assistance.

For more information on the Returns process, please click here. 

Customer Support Contact Information:

In-App:  Settings → Help Center → Chat with Us
Facebook Messenger: m.me/cubobabymonitor
Email: support@cuboai.com