Warranty, Exchange, Repair & Return

Guarantee & Warranty

• All physical CuboAi/CuboAi Plus products purchased from our official website or Amazon listing (Brand: CüboAi) comes with a 45-Day Satisfaction Guarantee and a 1-Year Warranty starting from the date of delivery.
• If you'd like to double check the Satisfaction Guarantee & Warranty status for your CuboAi/CuboAi Plus, please contact our Customer Support team, and provide us with your Order ID & your CuboAi/CuboAi Plus' Serial Number for reference.

Note: Our warranty policy gives you specific legal rights, and you may also have other rights which vary from state to state and country to country. For example, in compliance with EU law, CuboAi/CuboAi Plus comes with a 2-Year Warranty for EU customers.

Starting from August 1, 2022 for purchases made in the United States, Australia and Canada, and March 31, 2023 for purchases made in the United Kingdom, Germany and France - all software/firmware updates, technical support and paid maintenance services outside of the warranty period will no longer be provided for the CuboAi Smart Baby Monitor (Gen 1). 

Additionally, due to the cessation in the production of CuboAi Smart Baby Monitor (Gen 1) related products, all CuboAi Smart Baby Monitor (Gen 1) accessories will no longer be available for purchase after these dates. 

For more information on the Warranty, please click here.

Exchange

• Under normal use, your device should be free of defects in material and workmanship within the 1-Year Warranty period. If you do encounter any issues with your device, please contact the Support Team first. We will help determine the potential cause, provide further assistance, and replace the defective item without additional charge if a replacement has been deemed necessary to resolve the issue.

Note: The replacement/repair service is currently limited to United States, Canada, Australia, Taiwan, Hong Kong, Macau, Japan, Singapore, United Kingdom, Germany, France, Italy and Spain.

If you are located outside of these service areas, the replacement/repair service will only be provided if a shipping address to one of these locations are given for the replacement delivery. 

Repair

• If the CuboAi/CuboAi Plus camera has sustained any man-made damage; such as the use of non-original accessories or unsuitable parts, self-disassembly, structural damage, water damage, if it was accidentally broken, or it has surpassed the 1-Year Warranty period, we can provide paid repair services. Please contact our Customer Support to initiate the repair process.
• For any accessories, please re-purchase the required accessory from the listings on our official website. If the accessory you require is not listed, please contact the Support Team for further assistance. 

          Repair Fee: 

• There will be an Inspection Fee and a fee for the parts used in the repair. The price of the replaced parts will vary depending on what is required for each individual case.

          Inspection Process: 

• After contacting our Customer Support and submitting a Repair Request form, the defective item will need to be sent to our local warehouse at user's own expense. We will then arrange for the item to be sent back to our Repair Center in Taiwan.
• Upon receiving the repair quote, the user must decide whether or not to proceed with the repair. If user decides not to proceed with the repair, then the Inspection Fee must still be paid and we will arrange for the original item to be sent back to user. 

CuboAi Reminders: 

1. The total repair process may take 45 days (not incl. shipping time) for the CuboAi Plus (2nd gen. model), and 3-4 months for the CuboAi (1st gen. model) due to the impact of COVID-19; if you have any repair requirements, please contact our Customer Support Team. 
2. All repaired goods are entitled to a 90 Day Warranty period from the date of receipt. (This excludes any man-made damage such as product dismantling or modification, water damage, dropping/breaking the product, etc. If any malfunctions occur within the 90 days, we will provide a free repair service and replacement of the damaged part(s).)
   
3. The repair service only applies to the camera. For other accessories, (such as U-stand, plug, or crib attachment) please contact Customer Support for further assistance. 

Returns

• Users have 45 calendar days from the date of delivery to request a full refund. 
• Please contact our Customer Support team and provide your Order ID, reason(s) of return.
• For orders placed on Amazon, please contact your Amazon Regional Customer Support or the Amazon site from which you purchased the CuboAi baby monitor.
• When returning the product, please restore the product to its original condition and maintain its integrity (including the outer box, accessories, etc.)

      For more information on the Returns process, please click here. 

Customer Support Contact Information:

In-App:  Settings → Help Center → Chat with Us
Facebook Messenger: m.me/cubobabymonitor
Email: support@getcubo.com