What do I do if I accidentally deleted my account?

If you deleted your account by accident, please create an account with the same email and reset Cubo Ai Plus to pair again. 

Please follow the steps below to reset Cubo Ai Plus:

1. Make sure that the camera is connected to power.
2. Wait until the status light no longer shows a solid white light. Press and hold the multipurpose button for 10 seconds until you hear 2 short beeps (you will hear a chime that indicates Sleep Mode at 3 seconds but please continue holding)
3. Upon completing the previous step, the status light will turn white.
4. Once the status light starts flashing white, you may proceed to setup again on the main account.

Let us know if you run into any problems.

Cubo Ai Reminder: Resetting Cubo Ai Plus will erase the 18 hour playback video, the notification events as well as the AI settings in Cubo Ai App.

If you are having trouble, please reach out to our Support Team for further assistance. 

Customer Support Contact Information:

In-App:  Settings → Help Center → Chat with Us
Facebook Messenger: m.me/cubobabymonitor
Email: support@getcubo.com