If you are having trouble with your Cubo Ai Plus, we recommend getting in touch with our Support Team first before attempting a factory reset as sometimes a reset is not necessary and we may not be able to determine the cause of the issue once the reset is done.
If you're connecting your Cubo Ai Plus to a new Wi-Fi network, you'll need to follow the in-app instruction (Cubo App Settings > tap your connected Cubo on top > Wi-Fi Settings > Connect to Other Wi-Fi) or follow the steps below to reset the camera.
To reset your Cubo, please first ensure that your Cubo is connected to power, then follow these steps below:
1. Press and hold the multipurpose button for 10 seconds until you hear 2 short beeps (you will hear a chime that indicates Sleep Mode at 3 seconds but please continue holding)
2. Upon completing the previous step, the status light will turn white.
3. Once the status light starts flashing white, you may proceed to setup again on the main account.
Cubo Reminder: Resetting Cubo will erase the 18 hour playback video, the notification events as well as the AI settings in Cubo App.
If you run into any problems, please get in touch with our support team.
Customer Support Contact Information: