CuboAi
If the temperature and humidity readings are not displayed or if they are inaccurate in the App, it may be due to CuboAi not being firmly connected to the stand. Please follow the instructions below to re-insert CuboAi onto the stand and make sure there's no gap between your CuboAi and the stand. Also, please try plugging CuboAi into another stand to see if you can get the temperature/humidity reading.
If the above steps do not successfully restore temperature and humidity reading in the CuboAi App, please contact our Customer Support team for further assistance.
CuboAi Plus
If the temperature and humidity readings are not displayed or if they are inaccurate in the App, it may be due to Temperature & Humidity dongle not being firmly connected to the camera. Please make sure to attach the T&H dongle between the camera and the cable before connecting to power, and try unplugging and plugging it in again to see if you can get the temperature/humidity reading.
If the above steps do not successfully restore temperature and humidity reading in the CuboAi App, please contact our Customer Support team for further assistance.
Customer Support Contact Information:
In-App: Settings -> Help Center -> Chat with Us
Facebook Messenger: m.me/cubobabymonitor
Email: support@cuboai.com
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