CuboAi/CuboAi Plus doesn't read the QR code

🐤 CuboAi Reminder: Make sure to use the main account to set

If CuboAi/CuboAi Plus does not start connecting to WiFi after you scan the QR code generated after putting in your WiFi information, please try the following:

1. Please ensure that the baby monitor is in a well-lit environment (i.e. in a room with the lights turned on). Avoid the light from shining directly at the camera lens or the phone screen as this could cause a glare that might interfere with the scanning process. 
   
   
2. Make sure that the camera lens is clean. If it is dirty, please gently wipe the lens with a microfiber cloth to avoid damaging the lens. 
   
   
3. Turn up the screen brightness of your phone to give the QR code enough contrast to be more easily scannable. 
   
   
4. Adjust the camera's lens angle to scan the QR code with the lens facing forward at a horizontal angle. This is to prevent the phone screen or the camera lens from reflecting the glare of the room light.
   
   
5. Place your phone about 8 inches (20 cm) in front of the camera lens and wait for CuboAi/CuboAi Plus to register the QR code. If this does not work, try moving the phone closer/further away to allow the lens to recognize the QR code.
   
   
6. If the QR code does not scan, please relaunch the CuboAi App and try again.

If you are still having trouble with QR code scanning, please contact Customer Support for further assistance.

Customer Support Contact Information:

• In-App: Settings -> Chat with Us
  
• Facebook Messenger: m.me/cubobabymonitor
  
• Email: support@cuboai.com