Where can I find information on my Cubo's connection quality?

Since Cubo is a WiFi camera, the connection quality plays an important role in the quality of your live streaming, playback, and AI detection functions. You may find more information on your network environment and Cubo's connection (For example, the name of the network Cubo is connected to, whether the current network is 2.4GHz or 5GHz, etc) by going into Settings > Tap the Camera Connected > WiFi Settings.

🐤 Cubo Reminder:  Network Diagnostics data is only available when Cubo is connected to WiFi.

🐤 Network Diagnostics information (You may use this info to find the best placement for Cubo at home or connect it to the AP with the stronger signal)

• Connection Quality: Determined by the ratio of Strength and Noise. To ensure a stable connection, connection quality > 85 is recommended.
• Network Name: The WiFi network Cubo is connected to.
• Connect to Other Wi-Fi: Enter  If you wish to switch to another WiFi while Cubo is connected, please enter the WiFi credentials here.
• Channel Number: The channel Cubo is connected to.
• Frequency: If the number shows 24XX, it means Cubo is connected to the 2.4G network. If it shows 5XXX, it means Cubo is connected to the 5G network.
• Strength: The higher the signal strength, the better the connection quality. (Expressed in negative numbers. ie. -50 signal strength is better than -70)
• Noise: A combination of interference from other electrical devices. The lower the noise, the better the connection quality. (Expressed in negative numbers. ie. -80 noise level is lower than -60)
• MAC Address

If you have any questions on connection, please feel free to get in touch with our support team.

Customer Support Contact Information:

In-App:  Settings → Help Center → Chat with Us
Facebook Messenger: m.me/GetCubo
Email: support@getcubo.com