If you deleted your account by accident, please create an account with the same email and reset Cubo to pair again.
To reset your Cubo, you'll need to use the reset pin from the accessories box or a straightened paper clip.
1. Make sure Cubo is plugged in and connected to power.
2. On the back of your Cubo, insert the reset pin into the fourth hole from the left side of the middle row.
3. You will feel a click when the reset button is pushed. Please continue to press and hold for 10 seconds.
4. Upon completing step 3, you'll hear the bird chirps and Cubo's status light will turn aqua blue after a minute or two.
5. Please wait until the status light turns green to proceed to setup again.
*Note: Resetting Cubo will erase the 18 hour playback video as well as the alert videos.
If you are having trouble, please reach out to our Support Team for further assistance.
Customer Support Contact Information:
In-App: Settings → Help Center → Chat with Us
Facebook Messenger: m.me/GetCubo
Email: support@getcubo.com
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