What do I do if I accidentally unpaired CuboAi from my account?

If you unpaired CuboAi from your account, please reset CuboAi to pair again.

To reset your CuboAi, you'll need to use the reset pin from the accessories box or a straightened paper clip.

1. Make sure the camera is plugged in and connected to power.

2. Wait until the status light no longer shows an aqua blue light. On the back of your camera, insert the reset pin into the fourth hole from the left side of the middle row. 

3. You will feel a click when the reset button is pushed. Please continue to press and hold for 10 seconds

4. Upon completing step 3, you'll hear the bird chirps and CuboAi's status light will turn from "aqua blue" to "green" after a minute or two. Please wait until the status light turns "green" to proceed to setup again.

CuboAi Reminder: Resetting CuboAi will erase the 18 hour playback video as well as the notification events.

If you run into any problems, please get in touch with our support team.

Customer Support Contact Information:

In-App: Settings → Help Center → Chat with Us
Facebook Messenger: m.me/cubobabymonitor
Email: support@getcubo.com