What do I do if I accidentally unpaired Cubo Ai from my account?

If you unpaired Cubo Ai from your account, please reset Cubo Ai to pair again.

To reset your Cubo Ai, you'll need to use the reset pin from the accessories box or a straightened paper clip.

1. Make sure the camera is plugged in and connected to power.

2. Wait until the status light no longer shows an aqua blue light. On the back of your camera, insert the reset pin into the fourth hole from the left side of the middle row. 

3. You will feel a click when the reset button is pushed. Please continue to press and hold for 10 seconds

4. Upon completing step 3, you'll hear the bird chirps and Cubo Ai's status light will turn from "aqua blue" to "green" after a minute or two. Please wait until the status light turns "green" to proceed to setup again.

Cubo Ai Reminder: Resetting Cubo Ai will erase the 18 hour playback video as well as the notification events.

If you run into any problems, please get in touch with our support team.

Customer Support Contact Information:

In-App: Settings → Help Center → Chat with Us
Facebook Messenger: m.me/GetCubo
Email: support@getcubo.com