CuboAi/CuboAi Plus' bandwidth requirements

A certain amount of bandwidth is required for CuboAi/CuboAi Plus to properly upload and maintain its video stream. To check your bandwidth, you can try the following ways:

1. You may run a speed test on your iOS/Android device next to your baby monitor while connected to your home WiFi. 

• The minimum required stable download/upload speed is 5 Mbps. If there are multiple devices connected to your baby monitor at the same time, CuboAi/CuboAi Plus will require a higher speed to maintain the stability of live streaming and other functions.
• If the speed test determines that the speed is less than 5 Mbps or only marginally higher than 5 Mbps, the speed and stability of the connection may be compromised. The speed will also affect the synchronization between the baby monitor and the App delaying AI detection and notifications.
• If there are multiple devices connected to the same Wi-Fi network, please ensure that there is sufficient bandwidth for CuboAi/CuboAi Plus.
  

2. WiFi signal strength also plays an important role in connectivity. You can check via your phone. Turn on the Wi-Fi function on your phone and test if the phone can connect to the internet properly. 

• Check the Wi-Fi signal bars on your phone: if the signal is not full, it is recommended to place CuboAi / CuboAi Plus in a location with better Wi-Fi signal strength, or move the Wi-Fi router closer to the camera.
• Factors such as router location and distance can impact the strength of your Wi-Fi connection. If you have sufficient download/upload bandwidth and are still experiencing connection issues, the baby monitor may be too far from your router. 

CuboAi Reminder:  If you are running iOS 14 on your device, the system will ask you to “Allow CuboAi/CuboAi Plus to connect to devices on your local network.” Please make sure to tap ‘OK’ to maintain a stable connection for your CuboAi/CuboAi Plus!

(If you have previously chosen ‘Do Not Allow’, please go to Settings on your iOS device > scroll down and click into CuboAi to turn on and allow Local Network permissions.)

If the WiFi speed is determined to be insufficient, please refer to What if I don’t have the bandwidth required for CuboAi/CuboAi Plus? for steps on how to improve the Wi-Fi signal.

If you have any other questions, please reach out to our Customer Support team:

• In-App: Settings → Chat With Us
• Facebook Messenger: m.me/cubobabymonitor
• Email: support@cuboai.com