If the temperature and humidity readings are not displayed or if they are inaccurate in the App, it may be due to Cubo Ai not being firmly connected to the stand. Please follow the instructions below to re-insert Cubo Ai onto the stand and make sure there's no gap between your Cubo Ai and the stand. Also, please try plugging Cubo Ai into another stand to see if you can get the temperature/humidity reading.
If the above steps do not successfully restore temperature and humidity reading in the Cubo Ai App, please contact our Customer Support team for further assistance.
Customer Support Contact Information: