If you are having trouble pairing Cubo Ai to the App or viewing the live stream, please check the status light and refer to the troubleshooting steps below:
- Green Light
1. Please confirm that Cubo Ai's original plug adapter is used.
2. The SSID (your W-iFi network name) must be less than 32 characters. The password must be at least 8 characters long and contains only alphanumeric characters.
3. In your phone Wi-Fi Settings, please make sure the Wi-Fi network you are currently trying to connect to does not have "Weak Security" displayed under it.
(Based on security, compatibility, and performance considerations, it is not recommended to use WEP, WPA TKIP encryption methods since they do not meet the suggested security level for Cubo Ai)
If the issue persists, please contact Customer Support with a screenshot of the error message.
- Yellow Light
1. Please quit and relaunch the app. (If this doesn't help, please help reboot the camera by unplugging and plugging it back in.)
2. Please confirm that the original plug adapter is used.
3. Please review if any of the following steps have been taken:
- You have not deleted the account or unpaired the device
- You created a new account and are trying to pair Cubo Ai to the new account
- Other family members have paired Cubo Ai with a different account
If you are still having trouble after checking the above, please get in touch with Customer Support with a brief description of the scenario, the status light color, and your account email.
- Purple Light
1. Please confirm that Cubo Ai's original plug adapter is used, and run a power cycle (unplug the cord, wait a few minutes, and plug it back in)
2. Please check your Wi-Fi connection and stability. The minimum required stable download/upload speed is 5 Mbps per App in use. For more information, please refer to Cubo's bandwidth requirements.
3. Please press the multi purpose button on the camera, upon hearing Cubo Ai's chirps. You may reset your Wi-Fi by going into Settings → Wi-Fi Settings → Click "Connect to Other Wi-Fi" to enter the Wi-Fi information to start the Wi-Fi pairing process. - Red Light
1. Please confirm that Cubo Ai's original plug adapter is used, and run a power cycle (unplug the cord, wait a few minutes, and plug it back in) - Aqua Blue Light
1. Please refer to Firmware Updates
If you are still having trouble, please get in touch with Customer Support with a brief description of the scenario, the status light color, and your account email.
Customer Support Contact Information
In-App: Settings -> Help Center -> Chat with Us
Facebook Messenger: m.me/GetCubo
Email: support@getcubo.com
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