If you are having trouble pairing Cubo to the App or viewing the live stream, please check the status light and refer to the troubleshooting steps below:
- Green Light
1. Please confirm that Cubo's original plug adapter is used.
2. The SSID (your W-iFi network name) must be less than 32 characters. The password must be at least 8 characters long and contains only alphanumeric characters.
3. In your phone Wi-Fi Settings, please make sure the Wi-Fi network you are currently trying to connect to does not have "Weak Security" displayed under it.
(Based on security, compatibility, and performance considerations, it is not recommended to use WEP, WPA TKIP encryption methods since they do not meet the suggested security level for Cubo)
If the issue persist, please contact Cubo Customer Support with a screenshot of the error message.
- Yellow Light
1. Please quit and relaunch the app. If this doesn't help, please sign out of the account and sign in again.
2. Please confirm that Cubo's original plug adapter is used.
3. Please review if any of the following steps have been taken:
- You have not deleted the account or unpaired the device
- You created a new account and are trying to pair Cubo to the new account
- Other family members have paired Cubo with a different account
If you are still having trouble after checking the above, please get in touch with Cubo's Customer Support with a brief description of the scenario, the status light color, and your Cubo account email.
- Purple Light
1. Please confirm that Cubo's original plug adapter is used, and run a power cycle (unplug the cord, wait a few minutes, and plug it back in)
2. Please check your Wi-Fi connection and stability. The minimum required stable download/upload speed is 5 Mbps per App in use. For more information, please refer to Cubo's bandwidth requirements.
3. Please press the multi purpose button on Cubo, upon hearing Cubo's chirps. You may reset your Wi-Fi by going into Settings → Wi-Fi Settings → Click "Connect to Other Wi-Fi" to enter the Wi-Fi information to start the Wi-Fi pairing process. - Red Light
1. Please confirm that Cubo's original plug adapter is used, and run a power cycle (unplug the cord, wait a few minutes, and plug it back in) - Aqua Blue Light
1. Please refer to Firmware Updates
If you are still having trouble, please get in touch with Cubo's Customer Support with a brief description of the scenario, the status light color, and your Cubo account email.
Customer Support Contact Information
In-App: Settings -> Help Center -> Chat with Us
Facebook Messenger: m.me/GetCubo
Email: support@getcubo.com
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