Cubo Ai does not enter Setup Mode (Status Light does not turn green)

When Cubo Ai is plugged in for the very first time, you will see an aqua blue status light for about 90 seconds before it turns green. The green status light indicates Cubo Ai is in setup mode and is ready for pairing.
 
If the status light does not transition to a green light after the initial power on, please check the following:

1. Please make sure only the adapter plug supplied by Cubo Ai is used. Cubo Ai might not work properly if used with any other adapters due to insufficient voltage.

2. Please unplug the adapter and plug it back in after 10 seconds. The status light should turn green in about a minute.

If you see a purple light or are still unable to connect to Cubo Ai after the status light turns green, please get in touch with our Customer Support team for further assistance.

Customer Support Contact Information
In-App: Settings -> Help Center -> Chat with Us
Facebook Messenger: m.me/GetCubo
Email: support@getcubo.com