How do I connect to a new Wi-Fi network?

To connect Cubo Ai/Cubo Ai Plus to a new Wi-Fi network, please find the instructions for Cubo Ai Plus and Cubo Ai below. If you are unsure which model you have, you may check the location of the multi-purpose button.

• If the multi-purpose button is located on the back of the camera, please refer to the steps for Cubo Ai Plus.
• If the multi-purpose button is located on the side of the camera, please refer to the steps for Cubo Ai.

Cubo Ai Plus

If the status light is green or blue:

To connect Cubo Ai Plus to a new Wi-Fi network, please follow these steps:

On the Cubo Ai App → Go to “Settings” → Tap your connected camera on the top → “Wi-Fi Settings” → Click "Connect to Other Wi-Fi" → Enter the Wi-Fi information → Click “Connect” 

If the status light is red (disconnected from Wi-Fi):

To connect Cubo Ai Plus to a new Wi-Fi network, please follow these steps:

On the Cubo Ai App → Go to “Settings” → Tap your connected camera on the top → Click “Wi-Fi Settings” → Click "Connect to Other Wi-Fi" and follow the on-screen instructions to reset Cubo Ai Plus: 

1. Make sure the camera is plugged in and connected to power.
2. Press and hold the multi-purpose button on the back of the camera for 10 -15 seconds. You'll first hear a chime which indicates that Cubo Ai Plus has entered Sleep Mode, please continue holding until you hear two short beeps.
3. Once the status light turns from white to pulsing white (setup mode), you may proceed to setup again.

Note: Please do not reset your Cubo Ai Plus while your Cubo camera's status light is solid white (starting up mode), unless your Cubo camera is stuck in this mode. 

Cubo Ai

To connect Cubo Ai to a new Wi-Fi network, please follow these steps:

On the Cubo Ai App → Click “Settings” → Tap your connected camera on the top → Click “Wi-Fi Settings” → Click "Connect to Other Wi-Fi" to enter the Wi-Fi information → Click “Connect” 

Note: By connecting to the Wi-Fi network that you'd like to connect Cubo Ai/Cubo Ai Plus to on your phone. The camera will then automatically fill in the network name during the setup process. (You may need to allow location access for Cubo Ai app to retrieve the Wi-Fi that your phone is connected to.)
If you cannot connect to a new Wi-Fi network, please reach out to our Customer Support team.

• In-App: Settings -> Help Center -> Chat with Us
• Facebook Messenger: m.me/cubobabymonitor
• Email: support@getcubo.com